Shipping policy

Shipping Policy – Whakapakari Ora Wāhine Wellness

Thank you for supporting Whakapakari Ora Wāhine Wellness. We are committed to delivering your orders with care and efficiency. This Shipping Policy outlines how we handle the delivery of your purchases throughout Aotearoa.

If you have any questions or concerns, please contact us at info@whakapakariora.com.

1. Order Processing

  • Orders are usually processed within 1–5 business days from the date of purchase.
  • Processing times may vary depending on stock availability, public holidays, or wānanga/event delivery periods.
  • Once your order is dispatched, you will receive a confirmation email with tracking information (if applicable).

2. Shipping Methods

  • We currently offer shipping within Aotearoa New Zealand only.
  • Orders are shipped via GoSweet (our trusted delivery provider).
  • If GoSweet is unavailable in your area, we may use an alternative domestic courier.

3. Shipping Rates

  • Shipping costs are calculated based on your order’s weight, dimensions, and delivery location.
  • Rates will be clearly shown at checkout before you complete your purchase.

4. Estimated Delivery Times

Please allow the following timeframes once your order is dispatched:

  • North Island: 5–10 business days
  • South Island: 5–10 business days

Note: These are estimates only. Delays due to weather, public holidays, or courier backlog may occasionally occur.

5. Order Tracking

  • Tracking is provided for orders using tracked services.
  • Your tracking number will be included in your shipping confirmation email.
  • If you do not receive tracking information, please contact us.

6. Shipping Address

  • Please double-check your shipping address when placing your order.
  • We are not responsible for delays or losses caused by incomplete or incorrect addresses submitted by the customer.

7. Shipping Damage or Loss

  • All orders are packaged with care using sustainable materials wherever possible.
  • If your order arrives damaged or is missing, please contact us at info@whakapakariora.com within 5 working days of delivery so we can resolve the issue.

8. Contact Us

For any shipping-related pātai (questions), please get in touch:

📧 info@whakapakariora.com

Effective Date: 11 July 2025
This policy may be updated from time to time without prior notice.