Feedback and Complaints

At Whakapakari Ora we are committed to safe, respectful, high-quality Rongoā Māori. If something is not right, we want to hear from you. Your feedback helps us improve.

How to raise a concern

You can:

  • Talk to your practitioner in person, or phone us on 0210335300
  • Email info@whakapakariora.com
  • Write to us at 5 Waddell Lane Avondale Christchurch 8061
  • Ask a support person/advocate to contact us on your behalf

We treat all concerns with respect and confidentiality. Raising a complaint will not affect your access to care.

What happens next

  • Acknowledgement: We will confirm we have received your complaint within 5 working days.
  • Review: A senior practitioner/manager not involved in the matter will review your concerns. We may invite you to a hui ā-kanohi if you wish.
  • Outcome: We aim to respond with findings and proposed actions within 20 working days. If more time is needed, we will keep you updated.

Possible outcomes include explanation, apology, changes to practice, or further support.

If you are not satisfied

You can escalate your complaint to:

  • ACC (for matters relating to ACC-funded services): 0800 101 996
  • Health and Disability Commissioner (HDC): 0800 11 22 33, www.hdc.org.nz
  • Privacy Commissioner (for privacy concerns): 0800 803 909, www.privacy.org.nz

Our values

We uphold manaakitanga, whanaungatanga, kawa whakaruruhau (cultural safety), and rangatiratanga throughout this process.

If you need help to make a complaint, please let us know and we will support you.

Whakapakari Ora invites you to walk with us on a journey of reconnection, healing and mātauranga Māori.

Our wānanga and events are open to the public and grounded in kaupapa Māori values of manaakitanga, wairuatanga, and kaitiakitanga. These spaces are created to uplift community wellbeing, share traditional knowledge, and strengthen our connection to te taiao (the natural world).

We offer a range of experiences throughout the motu, including:

  • 🌿 Rongoā Workshops – hands-on learning in mirimiri, rongoā rākau (native plant medicine), and traditional healing practices
  • 🚶♀️ Hīkoi Series – guided nature walks exploring rākau Māori, pūrākau (storytelling), and spiritual grounding
  • 🧶 Weaving Workshops – collaborative raranga experiences delivered with our hoa mahi at Kahu Collective, weaving both fibres and community
  • 🧘♀️ Guided Meditations & Wairua Practices – calming sessions to align wairua and hinengaro, grounded in maramataka and te taiao
  • 🩺 Koha-Based Community Clinics – accessible mirimiri and holistic rongoā services offered with aroha

Our events align with the maramataka (Māori lunar calendar), creating opportunities to attune with the natural rhythms of the moon and environment.

📅 Browse Upcoming Events

Our upcoming wānanga and clinics are listed below. Click on each event for details and bookings.

👉 [Explore the Collection Above]

Spaces are limited, and koha-based clinics may book out quickly — we encourage early registration.

For pātai, group bookings, or collaborations, please contact us at info@whakapakariora.com.

 

Book Now

Ready to take control of your wellness journey? Secure your spot now by booking your session. Don't wait any longer—start your path to holistic health today!

Choose from our three locations; New Brighton and Christchurch City. Or book for an Online Consultation.

Make a booking