Health and Safety and Compliance Plan

Whakapakari Ora Tāpui Ltd

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Our Commitment to Wellbeing and Safety

At Whakapakari Ora, we are committed to delivering safe, culturally grounded rongoā Māori services that honour both tikanga Māori and Aotearoa's legal standards. This page outlines our health, safety, and compliance policies for all wānanga, workshops, mobile clinics, and community services.

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1. Legal Compliance

We meet the requirements of the following legislation:

• Health and Safety at Work Act 2015 – All activities follow a risk-managed, safe practice approach.
• Privacy Act 2020 – Client data is securely stored and accessed only with consent.
• Health and Disability Services Consumer Rights (1996) – We uphold transparency, consent, and respect at all stages of service.
• Medicines Act / Therapeutics Products Bill – We do not make medical claims about rākau or remedies.
• Consumer Guarantees Act 1993 – Clear refund and complaints process in place.
• Children’s Act 2014 – All kaimahi are police vetted and trained in safeguarding.
• Food Safety Regulations – Internal rongoā follows Ministry for Primary Industries (MPI) hygiene regulations.

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2. Cultural and Spiritual Safety

We align our practices with tikanga Māori and maramataka to honour the mauri of people, places, and plants. This includes:

• Ethical harvesting of rongoā rākau
• Following maramataka phases (e.g., avoiding Whiro for events)
• Opening and closing each session with karakia
• Safe space creation through whakawhanaungatanga

We also follow the Tikanga ā-Rongoā (2014) guidelines from Manatū Hauora.

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3. Risk Management

We actively manage physical, emotional, and spiritual risks.

Common risks we manage:

• Allergies or sensitivities to rongoā
• Emotional or spiritual overwhelm during mirimiri
• Physical injury or strain in clinics
• Data protection for client info

Our controls include:

• First Aid training for all practitioners
• Informed consent before and during services
• Risk register, incident forms, and follow-up support
• Secure PRM (Patient Record Management) system with two-step verification

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4. Service Safety Standards

• Clear Scope of Practice: We provide complementary wellness services, not medical advice or treatment.
• Consent-Based Practice: Clients may stop or change sessions at any time.
• Product Safety: All balms and rongoā preparations are externally applied unless specifically advised otherwise.
• Transparent Pricing: Clients are informed of all costs prior to services.

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5. Accountability

We acknowledge our responsibilities to:

• Mana Whenua – Rongoā practices are supported by local rūnaka and elders.
• Tūroro (Clients) – All care is personalised, respectful, and within practitioner scope.
• Te Taiao (Environment) – We harvest respectfully and return to the whenua where we take from.
• Ourselves and Our Iwi – We honour our whakapapa, mentors, and collective knowledge.
• The Rongoā Collective – We protect the integrity of rongoā and share responsibly.

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6. Insurance and ACC

We hold:

• Public and Product Liability Insurance
• Professional Indemnity Insurance
• Material Damage cover for our mobile clinic
• Statutory Liability Insurance

We are working toward ACC Registration under the Social Rehabilitation Pathway for rongoā Māori.

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7. Review and Updates

This plan is reviewed annually in Māwharu and after any significant changes to our services, legislation, or incidents.

Last reviewed: August 2025
Next review: Māwharu 2026

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