Disclosure Statement for Rongoā Māori Vendor

Vendor Name: Whakapakari Ora Wāhine Wellness
Business Name: Whakapakari Ora Tapui Limited
NZBN: 9429051628291
Address: 5 Waddell Lane, Avondale, Christchurch 8061, New Zealand
Contact Information: info@whakapakariora.com | 021 033 5300

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Nau mai, haere mai

Welcome to Whakapakari Ora Wāhine Wellness. It is a privilege to share the practices of Rongoā Māori with you. Your well-being is at the heart of everything we do. This disclosure statement provides important information about our services, responsibilities, and your rights as a client.

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Scope of Practice

We are dedicated to providing Rongoā Māori services and products rooted in mātauranga Māori and tikanga. Our mahi supports physical, emotional, spiritual, and whānau well-being through recognised practices such as:

• Mirimiri and Romiromi
• Whakawhiti kōrero (therapeutic conversation)
• Rongoā rākau (plant-based remedies such as wai rākau, tinctures, balms)
• Karakia and Waiata

We do not deliver non-Māori therapies (such as Reiki, massage therapy, or other alternative healing systems) as part of our Rongoā Māori services. This ensures cultural integrity and alignment with ACC standards.

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Complementary Nature of Rongoā Māori

Rongoā Māori is a complementary healing practice. It is not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider. We encourage you to seek medical care for health concerns and to use Rongoā alongside your existing healthcare supports.

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Informed Consent

Before any session or use of Rongoā products, we will explain:

• The nature of the treatment or product
• Its intended benefits
• Any potential risks or discomforts

You will be asked to give informed consent before proceeding. By providing consent, you also agree that we may share relevant information with ACC for the purposes of supporting your claim and ensuring continuity of care.

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Privacy and Confidentiality

All discussions, records, and client notes are treated with the highest level of confidentiality. We use secure systems to store your information in line with the Privacy Act, Health Information Privacy Code, and ACC requirements.

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Sensitivities and Allergies

Please let us know about any allergies, sensitivities, medical conditions, or medications. This ensures treatments and remedies are safe and suitable for you.

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Feedback and Complaints

Your feedback is valued and helps us improve.

• If you have concerns, you are encouraged to raise them directly with us.
• If you wish to make a formal complaint, you may do so through our complaints process.
• You also have the right to contact ACC directly if your concern relates to an ACC-funded service.

We are committed to resolving issues respectfully and transparently.

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Respect for Cultural Practices

All sessions and products are delivered with deep respect for tikanga Māori, kawa, and cultural integrity. We ask that clients participate in this kaupapa with mindfulness and respect for the sacredness of the practices.

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Acknowledgement

By engaging in our services, you acknowledge that you:

• Have read and understood this disclosure statement
• Consent to receiving Rongoā Māori services
• Understand the complementary nature of these services alongside medical care
• Are aware of your rights to privacy, informed consent, and to raise complaints

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Ngā mihi

Thank you for choosing Whakapakari Ora Wāhine Wellness. It is our honour to walk alongside you, supporting your hauora with the wisdom and beauty of Rongoā Māori.

Nāku noa, nā,
Kandace Smiler
Whakapakari Ora Wāhine Wellness