Privacy Policy

Whakapakari Ora Tapui Limited: Privacy Policy

Updated Date: 11 December 2024

Whakapakari Ora Tapui Limited is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 2020 and other relevant New Zealand laws. By accessing our products, services, or website, you agree to the terms of this Privacy Policy.

---

1. Information We Collect

We may collect the following personal information to provide and improve our products and services:

Personal Information Provided by You

• Full name, phone number, email address, and postal address.
• Payment information (e.g., credit card details for purchases).
• Information shared during wellness consultations, such as preferences for customised products or general well-being-related details.

Automatically Collected Information

• Browsing behaviour on our website, including cookies, IP addresses, and device data.
• Purchase history and preferences for personalised product recommendations.

Practitioner and Supplier Information

• Names, qualifications, and areas of expertise for practitioners offering services.
• Business details for vendors and suppliers supporting our operations.

---

2. How We Use Your Information

We use your information for the following purposes:

• Product and Service Fulfilment: To process orders, deliver customised gift boxes, and provide Rongoā Māori wellness products such as balms, oils, and sprays.
• Consultations and Customisation: To personalise services or products through one-on-one wellness consultations.
• Marketing and Communication: To send updates, newsletters, or special offers, with your consent.
• Customer Experience: To improve our website, services, and product offerings based on feedback and data.
• Legal and Security Compliance: To comply with legal obligations and safeguard our systems.

---

3. Disclosure of Information

We respect your privacy and will only share your information as necessary:

• Third-Party Providers: With service providers who assist in payment processing, order delivery, and IT support.
• Practitioners: Information shared for wellness consultations or product customisation is only accessed by qualified personnel.
• Legal Obligations: To comply with applicable laws or to protect the rights and safety of Whakapakari Ora Tapui Limited and its clients.

Your information will never be sold to third parties.

---

4. Storage and Security

We store your personal information securely and use best practices to prevent unauthorised access:

• Encrypted servers for all online data storage.
• Regular security updates and monitoring of IT systems.
• Restricted access to sensitive data to authorised personnel only.

---

5. Your Rights

As a New Zealand resident, you have the following rights under the Privacy Act 2020:

• Access Your Information: Request access to personal information we hold about you.
• Correct Your Information: Request updates or corrections to inaccurate or incomplete information.
• Withdraw Consent: Opt out of marketing communications or request the deletion of your personal information (subject to legal obligations).

To exercise these rights, contact us at info@whakapaipaiora.com.

---

6. Cookies and Website Tracking

Our website uses cookies to enhance user experience and collect analytical data. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.

---

7. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be effective upon posting to our website. Please check this page regularly for changes.

---

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Email: info@whakapaipaiora.com
• Phone: +64 21 0335300
• Address: 5 Waddell Lane, Avondale, Christchurch 8061, New Zealand